Supplying Southern Arizona Since ’76
E&M Industrial & Janitorial Supplies has been a family owned part of this community for decades supplying local businesses with the janitorial and packaging products they need, without the big box markup.
Returns & Refunds Policy
E & M Pro Supplies
We want you to be satisfied with every order. If something isn’t right, here’s how returns and refunds work.
Return Window
You have 14 days from the date of purchase or delivery to request a return.
Eligibility
To be eligible for a return, your item must be:
Unopened and in its original packaging
Unused, with all original tags, seals, or protective wrapping intact
Accompanied by proof of purchase (order number or receipt)
Opened or used items may be returned only with prior approval from Monique Legleu. Please reach out before returning an opened item so we can confirm it qualifies.
We’re happy to accept returns on any item in the store as long as these conditions are met — there are no product categories excluded from returns.
How to Start a Return
To start a return, contact us at 520-406-1888 or [email protected] with your order number and the reason for the return. We’ll confirm eligibility and walk you through next steps before you return anything.
Getting the Item Back to Us
All orders are fulfilled by in-store pickup or local delivery — we do not currently offer shipping. How your order was fulfilled determines how the return works:
In-store pickup orders: Bring the item back to our Tucson location (245 S. Plumer Ave #27, Tucson, AZ 85719), along with your proof of purchase.
Locally delivered orders: We’ll arrange to pick the item up from you directly.
Refunds
Once we receive and inspect the returned item, we’ll notify you of the approval status. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few business days for the refund to appear.
Damaged or Defective Items
If an item arrives damaged or defective, contact us right away at 520-406-1888 or [email protected] with a description (and photo, if possible). We’ll make it right — the standard pickup terms above still apply (we’ll retrieve delivered items ourselves; in-store pickup orders can be brought back to us).
Questions
For any questions about a return or refund, reach out to Monique directly at 520-406-1888 or [email protected].